Customer Service

Buying a home is one of the most important financial decisions you are ever likely to make. We understand that and aim to provide you with a quality new home as well as making the buying process as simple as possible for you - all backed up by a good customer service.

Our Customer Service Charter sets out the help we will provide to you throughout your moving process and after you have moved in.

We will:

1. Strive to ensure all our marketing and advertising is clear and truthful, and use clear and fair terms and conditions in our sale contract.
2. Give you detailed information about the home you are buying and guidance regarding the choices and options available to you.
3. Give you your own files showing you all the steps involved in buying a new home, moving in, maintaining your new home and our after sales service.
4. Provide you with regular updates on the construction progress of your home, and when it will be ready.
5. Invite you to visit your new home before you move in so we can show you how everything works.
6. Arrange for your Site Manager to visit you after you have moved in to make sure you have settled in, and answer any questions you may have.
7. Provide an after sales service including a formal complaints process if you feel you haven’t received the service you should have.
8. Allocate you a personal Relationship Manager at time of making your booking. This Relationship Manager will be at your service throughout the time when your home is under construction and you can call/email him/her directly if you have any concerns, queries, requirements or complaints. It will be the job of this Relationship Manager to ensure that everything about your home is in accordance to your liking.